We've Got Answers

Fill out the form on our Contact page and we'll respond with pricing within 1 business hour. You can also call us directly at (919) 949-5136.

We can often accommodate same-week bookings. For recurring service or specific dates, we recommend booking 3–5 days ahead to secure your preferred time.

No. Many clients provide a key or door code and let us work independently. We'll send a confirmation when we arrive and again when we're done.

Yes — just give us 24 hours notice and there's no fee. Cancellations within 24 hours may incur a small fee to cover our team's reserved time.

Pricing is based on home size (bedrooms and bathrooms), service type, and frequency. We provide transparent, itemized quotes with no hidden fees.

Yes. Weekly clients receive our best rate, bi-weekly clients receive a moderate discount, and monthly clients receive a small discount off the standard rate.

Payment is collected after each cleaning via card on file. We accept all major credit and debit cards.

Yes. We arrive fully equipped with professional-grade, eco-friendly cleaning products and all necessary tools. If you have a product preference, just let us know.

Absolutely. We use non-toxic, low-VOC solutions that are safe for families and pets. If you have specific sensitivities, mention them in your booking notes.

Standard cleaning covers routine maintenance — surfaces, floors, bathrooms, and kitchens. Deep cleaning goes further: inside appliances, cabinet interiors, baseboards, ceiling fans, and hard-to-reach areas. Most new clients start with a deep clean.

We make every effort to assign you a consistent team. You'll be notified in advance if there's ever a change.

Yes. Every Highline team member undergoes a thorough background check and reference verification before their first job.

We stand behind our work with a 100% satisfaction guarantee. If anything doesn't meet your expectations, contact us within 24 hours and we'll return to make it right — at no charge.