Simple, Fair Terms

These Terms of Service apply when you request a quote, book, or receive cleaning services from Highline Cleaning LLC ("Highline," "we," or "us"). By using this website or our services, you agree to these terms. If you do not agree, please do not use the site or book a service.

Highline provides residential cleaning services in Utah Valley, Utah. The specific tasks included in your service depend on the plan and checklist we agree on with you. We do our best to deliver thorough, careful work on every visit.

Quotes are estimates based on the information you provide about your home or business. Final pricing may be adjusted if the actual size, condition, or scope of the job differs meaningfully from what was described. We will always communicate any change before doing additional work.

You are responsible for providing safe, reasonable access to the space at the scheduled time. If we cannot access the property or the visit is canceled on short notice, we may need to reschedule or apply a cancellation fee, which we will explain in advance.

We will make every effort to arrive within your scheduled window and to let you know promptly if anything changes on our end.

Payment is due as agreed at the time of service or per the schedule we arrange with you for recurring service. We will make our accepted payment methods clear when you book.

If any part of your clean does not meet your expectations, let us know within 24 hours. As an owner-run business, we take feedback seriously and will work with you in good faith to address the issue.

We treat your home and belongings with care. In the unlikely event of damage caused by our team, please notify us within 48 hours so we can investigate and address it fairly.

To help us protect your belongings, please secure or set aside any items that are especially fragile, valuable, or irreplaceable before your appointment.

We reserve the right to decline or reschedule service for reasons including unsafe conditions, harassment of our team, or a space that is significantly different from what was described. Your safety and our team's safety always come first.

We may update these terms from time to time. The "last updated" date below reflects the most recent version. Continued use of our services after a change means you accept the updated terms.

These terms are governed by the laws of the State of Utah.

Questions about these terms? Reach us at hello@highlineclean.com or (385) 236-3359.